Gewährleistung, Garantie und GARAN

As of September 227, 2026, commercial remote sellers must display the harmonized EU notice regarding statutory warranties – and, where available, the GARAN label for the manufacturer's durability guarantee. This article describes what eGun automatically handles for this and what you as a dealer must enter yourself. The described fields and displays belong to the new eGun view.

Who is responsible for what

The duty to provide information falls on the entrepreneur who concludes the purchase contract with the consumer – that is, you as the dealer, not eGun. eGun is a marketplace and not a seller. Technically, we fulfill the obligation for you: We display the official graphics in the right places, obtain the necessary consents, and log them. What we cannot know, you must enter.

This is handled by eGun

• Display of the official notice in 22 language versions, in color and unchanged
• "Gewerblicher Verkäufer" or "Private Seller" label on each article page and in the search results
• The clarification that the contracting party is the dealer and not eGun
• Obtaining and recording the consent to the shortened limitation period
• Composing the GARAN label from your information
• Repetition of the GARAN information immediately before each bid and each purchase
• Sending the notice in the purchase confirmation

You are responsible for this

• Complete provider identification in the account
• The correct condition for each item – new or used
• The decision whether the limitation period is shortened
• Whether the manufacturer grants a durability guarantee, and with which details
• The accuracy of these details – eGun does not verify them with the manufacturer.

Art. 246a § 1 Abs. 1 Sentence 1 No. 11 and No. 11a EGBGB · Art. 246d § 1 No. 4 and 5 EGBGB · Directive (EU) 2024/825 · Implementing Regulation (EU) 2025/1960

Five things you must do yourself

Point 1 applies to every commercial seller. Points 3 through 5 are optional: you only need them if the respective case applies to you.

1. Complete the provider identification

Under Tax Information, you must provide your company, address, phone number, email address, VAT ID, and registration number. The law requires this only if you have them: if you don't have a registration number or VAT ID, check the corresponding box. One confirmation is sufficient, and the note about incomplete information will disappear afterward.

§ 5 DDG · Art. 246a § 1 EGBGB · Art. 30 DSA

2. State correctly

The condition in the sales form determines which details are even permissible. Only for used goods can you shorten the statute of limitations; for "New" and "See Description," the form doesn't even offer the option.

3. Shortened Statute of Limitations – if you want

For used items, you may shorten the warranty period to one year from delivery. The checkbox is located in the sales and edit forms directly under "Condition". Without the checkbox, the statutory period of two years applies.

§ 476 Abs. 2 BGB

4. Enter manufacturer's warranty – if available

In the "Legal Information" section, enter the manufacturer, model, warranty duration in months, and optionally a proof. This refers exclusively to the manufacturer's warranty, not your own.

5. When uploading in bulk, the same information in columns

For CSV files, there are dedicated columns. The self-declaration regarding the manufacturer's warranty is submitted once for the entire batch on the review page – without it, no line with warranty information is published.

What appears automatically on your article pages

For these points, you don't need to do anything. They appear as soon as your account is managed as a commercial one.

Vendor status and role clarification

Above the bid and purchase area, it states that the seller has declared to eGun that they are acting as a business, and that the contracting party is the seller named in the listing – not eGun. The same distinction between commercial or private is carried by each item in the search results.

The official notice

Behind the line "Your legal warranty rights," the full EU notice opens in the viewer's language. We exclusively use the Commission's files, colored and unchanged; an original version would be impermissible. Next to it is the link to the same page that the notice's QR code directs to.

In the purchase confirmation

The notice is attached to the confirmation email sent to the buyer – equally for immediate purchase, price proposal, and auction win. It travels as part of the message and does not need to be reloaded from the network.

§ 312f Abs. 2 BGB requires that pre-contractual information be included in the confirmation on a durable data carrier; a website is not considered one.

The two special cases

Shortened limitation period for used goods

The reduction only takes effect if the buyer was specifically informed of it before entering into the contract and explicitly and separately agrees to it. A sentence in the general terms and conditions is explicitly not sufficient.

Therefore, eGun displays the highlighted notice above the action area and requires a separate, unchecked checkbox—for every bid, every immediate purchase, every price proposal, and when accepting a counteroffer. Each consent is logged with the article, seller, buyer, term, wording, version, amount, and timestamp. Without a checkbox, no declaration is possible.

Once set, it stays set. As soon as a bid is placed, the reduction can no longer be added retroactively – whoever bid before never agreed to it. You can remove it at any time; this only gives the buyer more rights.

GARAN – the manufacturer's durability guarantee

The label is reserved for cases where the manufacturer grants a warranty that is free of charge for the buyer, covers the entire product, and lasts longer than two years. All four points are explicitly confirmed by you when entering them; the confirmed wording is stored.

The details are then displayed on the official label: brand, model designation, and the duration in full years. No one may alter more than these three fields in the graphic. We round off started years – 30 months appear as "2", the exact duration is stated in the text next to it.

On the article page, the official short version is displayed when closed; the first click shows the full sign. The information is repeated immediately before each bid and purchase button because the law explicitly requires this for this labeling.

Annex II of Implementing Regulation (EU) 2025/1960 · § 312j (2) BGB includes No. 11a, not No. 11

Please do not recreate the graphics yourself. Both markings are official and must not be altered in any way—neither in color, font, cutout, or arrangement. eGun only delivers the original files from the Commission and for GARAN only uses the three designated fields. Own images in the item description or in your photos are not permitted.

Incorrect information about the manufacturer's warranty

eGun is not obligated to verify every manufacturer's information with the manufacturer - this is explicitly stated in the directive. However, if we have concrete knowledge or a sufficiently specific indication, we must take action.

Each member can report an article on the article page via "Report Violation" with the reason "Incorrect Manufacturer Warranty Information." If the report is confirmed, support will disable the label. It will then disappear for buyers, and the checkbox in your form will be locked. Only support can re-enable it after the matter is resolved – you cannot re-enable it yourself.

Recital 26 of Directive (EU) 2024/825 · Notification and remedy procedures under DSA

Legal bases and sources

• Directive (EU) 2024/825 on strengthening consumers for ecological change
• Implementing Regulation (EU) 2025/1960 – Annex I harmonized notice, Annex II GARAN label
• Art. 246a § 1 Abs. 1 Sentence 1 No. 11 and No. 11a EGBGB, Art. 246d § 1 No. 4 and 5 EGBGB
• § 312j Abs. 2 BGB, § 312f Abs. 2 BGB, § 476 Abs. 2 BGB, § 5b Abs. 1 Nr. 6 UWG
• European Commission, Practical guidelines and high resolution vector files, April 1, 2026

Questions about this item and its operation are answered by eGun support. We cannot assess whether a specific warranty from your manufacturer meets the requirements – in case of doubt, please consult your own legal advisor.